Frequently Asked Questions
Aisend AI infrastructure, ORBIT, EchOS, AI agents, voice systems, pricing, deployment, and POPIA.
What is Aisend?
What kind of business is Aisend? +
Aisend is a South African AI infrastructure company. We build and deploy systems that make businesses understandable to AI, visible to customers, and operationally autonomous.
What makes Aisend different from a software company? +
Aisend deploys infrastructure, not software. You are not buying a dashboard. We build working systems that execute autonomously inside your business.
Where is Aisend based? +
Cape Town, South Africa. We build locally, deploy locally, and understand POPIA compliance that off-the-shelf US tools ignore.
ORBIT & AI Visibility
What does ORBIT do? +
ORBIT structures your business for AI recommendation — so when someone asks ChatGPT, Perplexity, or Google AI about you, the answer is accurate and complete.
How is this different from SEO? +
SEO ranks pages for search engines. ORBIT structures entities. AI models do not read web pages — they consume structured knowledge.
How long does ORBIT take to set up? +
Starter: 2-4 weeks. Growth and Custom packages vary by scope.
OIL Tools & Agents
What AI agents does Aisend deploy? +
Autonomous agents for workflow execution, WhatsApp customer engagement, voice systems, and CRM integration. Every agent trained on your EchOS genome.
Can the agents work with our existing tools? +
Yes. Aisend agents connect to your CRM, ERP, email through OIL — our orchestration layer. No parallel tools required.
What is Voice AI? +
Phone systems powered by AI that sound like a person and resolve like one too. Using LekkerVoices for natural South African accents.
Pricing
Why is pricing based on deployment, not features? +
Because we deploy infrastructure, not software. Cost reflects the complexity of integrating AI into your specific business.
What is included in the setup fee? +
Initial deployment, genome mapping (for EchOS), system integration, testing, and go-live. Scoped per engagement.
Can I start with Starter and upgrade later? +
Yes. Starter is designed as an entry point. Upgrade to Growth, or Custom as your AI maturity grows. ORBIT-only rolls into Starter without paying twice for the same work.
Deployment & Onboarding
How long does deployment take? +
Starter: 2-4 weeks. Growth: 5-6 weeks. Custom: phased over multiple months.
What do you need from us to get started? +
ORBIT: your website URL. EchOS: 2-hour discovery session. OIL tools: identify the workflow to automate.
Do we need technical staff to maintain the systems? +
No. Aisend systems are managed infrastructure. We handle deployment, monitoring, and optimisation.
POPIA & Data Handling
Is Aisend POPIA compliant? +
Yes. Aisend builds with POPIA compliance as a baseline requirement, not an afterthought.
Where is our data stored? +
EchOS genome data is stored in encrypted, access-controlled environments. ORBIT publishes structured data only.
Who can access our genome data? +
Only your authorised users and the AI systems you explicitly connect through OIL.