Cookie Policy

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function efficiently, provide analytics information, and enable personalised experiences.

2. How We Use Cookies

2.1 Essential Cookies

These cookies are necessary for the website and platform to function correctly. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled.

• Session cookies for maintaining login state
• Security cookies for preventing cross-site request forgery
• Load-balancing cookies for consistent service delivery

2.2 Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This data is aggregated and anonymised where possible. Analytics cookies help us improve our website performance and user experience.

• Page view tracking
• Feature usage patterns
• Navigation flow analysis
• Error detection and performance monitoring

2.3 Functional Cookies

These cookies remember your preferences and settings to provide a more personalised experience.

• Language and region preferences
• Theme and display settings
• Previously viewed content

2.4 Marketing Cookies

If applicable, marketing cookies may be used to deliver relevant advertising and measure campaign effectiveness. These cookies are only set with your explicit consent.

3. Third-Party Cookies

Some cookies on our website are set by third-party services that we use, including:

• Analytics providers (for usage measurement)
• Content delivery networks (for performance optimisation)
• Embedded content providers (if applicable)

Third-party cookies are governed by the respective privacy policies of those providers.

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block all cookies or specific third-party cookies
• Set preferences for certain websites
• Receive notifications when cookies are being set

Please note that blocking essential cookies may affect the functionality of our website and platform.

5. Cookie Retention

• Session Cookies: Deleted when you close your browser.
• Persistent Cookies: Retained for up to 12 months unless deleted sooner.
• Analytics Cookies: Retained for up to 24 months.

6. Updates to This Policy

We may update this Cookie Policy from time to time. Changes will be reflected on this page with an updated revision date.

7. Contact

For questions about our use of cookies, contact us at privacy@aisend.co.za.

For more information about how we handle personal data, see our Privacy Policy.